- Why the word "AI" gets in the way. Think of it as a sharp new hire who reads fast and never sleeps.
- What it is good at. Drafting, sorting, summarising, answering questions about your own records.
- What it is bad at. Anything it has to guess, anything legal or binding, anything you have not checked.
- The one rule. Let it draft, you decide. A person always holds the send button.
Run it this week
Take your last five job enquiries, whatever form they came in. Paste each one into any AI app on your phone with this instruction, then check it against the original.
Turn this into a job ticket: customer name, phone, address, what they need, how urgent, and anything I should ask before I call.